Soft Skills in Hard Places

Soft Skills in Hard Places

Many leaders believe that “soft” skills, like active listening, narrative competence, interpersonal presence, they think that those skills, because they’re called “soft skills”, are secondary to the “hard skills”, or that they...
First Report is Always Wrong

First Report is Always Wrong

It was a big lesson for me as a leader to see that in high stakes, no fail situations, the initial reports that often come in are wrong or at least inaccurate, or at least not fully baked. And that’s just human nature. We all go through this.  If we...
Be Straight with People

Be Straight with People

As a rooftop leader, there’s going to be times when you have to do things that are not pleasant. You’re going to have to do things with your coworkers that involve you standing up for things. With your associates and your employees where you have to hold...