Building Rapport

Building Rapport

What does it take to establish rapport? Building Rapport is a critical skill for all business leaders, all entrepreneurs, anyone who has to deal with people.  We are always faced with situations where we have to establish rapport. Rapport is that initial...
Soft Skills in Hard Places

Soft Skills in Hard Places

Many leaders believe that “soft” skills, like active listening, narrative competence, interpersonal presence, they think that those skills, because they’re called “soft skills”, are secondary to the “hard skills”, or that they...
First Report is Always Wrong

First Report is Always Wrong

It was a big lesson for me as a leader to see that in high stakes, no fail situations, the initial reports that often come in are wrong or at least inaccurate, or at least not fully baked. And that’s just human nature. We all go through this.  If we...

Pin It on Pinterest